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Attending Appointments

It has come to our attention that some patients who have had to attend the health centre for appointments have been unhappy with waiting outside to be collected by their clinician. 

Each clinician has been instructed to only allow the patient they are seeing to enter the building; this is to minimise contamination risk through the building. 

We understand that weather can be changeable and clinician's appointments can overrun at times, making the wait less than comfortable. Unfortunately this precaution is necessary in order to protect our staff, our patients and you. 

Patients should arrive at their appointment time rather than earlier to save them from having to wait. If the weather is bad, you are welcome to wait in your car or under cover; let the receptionist know this is what you're doing and we can alert you when the clinician is ready to let you in at the door. It takes time for clinicians to kit up in protective clothing and clean the room before their next patient. We have tried to allocate time for this. 

Please bear with us, your patience is greatly appreciated and the well wishes that we have received really help to brighten our days. 

Feeling Good - Positive Mindset App

You can download the Feeling Good app for your mobile phone or tablet for free by visiting  this website if you would like help to relax. Many people are finding the Covid-19 pandemic very stressful and the Feeling Good app may help you.

For more information on helping your mental health, and accessing support, please also visit the Midlothian Wellbeing Access Point page on our website.

Remember to contact the practice if you are dealing with a mental health emergency.  

Volunteering and Donations to help the NHS during the Covid-19 Pandemic

Edinburgh and Lothians Health Foundation has seen a huge number of kind offers of help and donations. If any patients are interested, please see the links below:

Volunteering: The Volunteering Team have received a large volume of enquiries and are managing these in a steady flow. Please contact the Volunteering team at volunteer.enquiries@nhslothian.scot.nhs.uk or through the website www.nhslothian.scot/GetInvolved/Volunteering/Pages/default.aspx

Donations: See the Edinburgh and Lothians Health Foundation appeal page at: www.justgiving.com/campaign/NHSLothian

Gifts-in-Kind: For offers of other items, including food and drink, toiletries, accommodation: Contact ELHF@nhslothian.scot.nhs.uk The Foundation has created a register of gifts which they are coordinating with colleagues in NHS Lothian, and matching against requests for help.

30 March 2020 COVID-19 Special Advice for Patients Considered to be Very High Risk

This week the Scottish Government is sending letters to patients with diseases and conditions considered to be very high risk.

The conditions/diseases are listed below:

1. Solid organ transplant recipients
2. People with specific cancers:
People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer.
People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment People having immunotherapy or other continuing antibody treatments for cancer.
People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
5. People on immunosuppression therapies sufficient to significantly increase risk of infection.
6. People who are pregnant with significant heart disease, congenital or acquired.

The letter advises that the safest course of action for these patients is to stay at home at all times and avoid face to face contact for at least twelve weeks, except from carers and healthcare workers who you must see as part of your medical care. The letter also has advice on how to stay safe, when to seek medical assistance, and how to access other support for daily living.

If you are a patient who is considered to be very high risk and you have not received your letter letter yet, you can read the letter by clicking on the link: Letter for patients considered to be very high risk. If you have not received a copy of this letter in the post by the end of the week, please telephone the practice to let us know.

Bonnyrigg Health Centre Main Entrance Door Closed 

Unfortunately as a result of people not respecting the need for social distancing within Bonnyrigg Health Centre, and for the need to telephone before coming in, the main internal doors are now closed until further notice. The main external doors will be used by Cohens to allow patients to collect prescriptions. Patients should not be attending any other appointments in the building except by prior arrangement and following a telephone consultation. Patients will be given a time to come in and allocated an access door to enter for each practice or service. You will not be allowed to access the building without a prior telephone call.

Our practice has made arrangements for the collection of prescriptions by the pharmacies. Prescriptions can still be ordered by telephone or email and all patients who phone will be appropriately triaged by the clinical teams. Please be assured that all patients who need to see a GP will be seen. We have taken these steps to make sure that all our staff are protected as much as possible so that our services can continue in the weeks that lie ahead.

Continuation of Immunisation Programmes during Covid-19 in Scotland

The Scottish Government has confirmed that regular vaccination programmes (such as baby immunisations) will continue.

Maggie's Centre has moved to phone, email and online support

Patients can no longer visit Maggie's Centre (which provides support to cancer patients and their families and friends) but they still want those of you who need help, advice or just a chat to get in touch with them by phone (0131 537 3131) or email - edinburgh@maggies.org .

Midlothian Wellbeing Access Point currently closed

Due to Covid-19, the Midlothian Wellbeing Access Point, normally held at Midlothian Community Hospital and Loganea Centre has been cancelled. Please see our Wellbeing Access Point page for full details, including alternative sources of support to help with your mental health. Click on the link to download their information sheet. In the case of a mental health emergency, please phone our practice for assistance. 

Should I Isolate?

Here is a handy NHS issued guide on whether you and your family should isolate, and how long for:

gropu

how long for

COVID 19 – Changes to Our Services

In line with Government advice to help slow the spread of Coronavirus from Monday 16th March we have been advised all routine appointments should be cancelled and postponed.
Please only contact the practice with urgent or immediate medical problems
Please continue to contact the practice by phone; do not attend the reception desk.
Prescriptions will be delivered to a pharmacy that is most convenient to you.
We appreciate your support and patience at this time and will endeavour to keep you updated as information changes.

Our practice is currently following NHS Lothian Emergency Planning Guidelines so that we are able to continue to offer essential services to our patients. We appreciate that there are a lot of changes to take in. Please look at our Home Page for the latest information.

Please keep updated by regularly visiting our website, and please follow our Facebook page:

 

Covid-19 Advice for Asthma Patients

Please visit www.asthma.org.uk for helpful advice regarding Covid-19.

Coronavirus 19 - Please do not queue for GP appointments first thing in the morning.


Our doctors have requested that our patients do not attend the practice at 8.30am in the mornings to book appointments. Rather than large numbers of patients queuing, patients should telephone the practice in the morning to book appointments. We wish to reassure patients that we will have more staff available to answer the telephone first thing in morning.

You may still attend the practice to pick up prescriptions and book nurse appointments later in the day, as usual.

Novel Coronavirus - Information from Health Protection Scotland

If you have travelled to any of the affected areas in the last 2 weeks, or you have been in contact with someone who has and you think you have symptoms of the virus, please do not come down to the surgery.
You can see an up to date list of the affected areas by clicking on this Health Protection Scotland link :
https://www.hps.scot.nhs.uk/web-resources-container/covid-19-risk-areas/

Phone the practice and tell the receptionist of your concerns. A GP will call you back.

Updates on public health advice for coronavirus can be found on the NHS Inform website, and a free helpline has been set up for those who do not have symptoms but are looking for general health advice: 0800 028 2816.

The helpline is open:
• Monday to Friday, 8.00am to 10.00pm
• Saturday and Sunday, 9.00am to 5.00pm

 

If you have been to Wuhan, or Hubei in the last fourteen days, stay indoors and contact the Corona virus helpline on 0800 028 2816 even if you do not have symptoms.

If you have shortness of breath, a cough, or fever and have been to any of these places in the last 14 days:
China - Taiwan - Thailand - Singapore - Japan - Malaysia - Republic of Korea - Macau - Hong Kong 

  • Stay indoors and avoid contact with others.
  • Contact NHS 24 by calling 111 for advice.
  • Please follow this advice even if you do not have symptoms of the virus (cough, runny nose, sore throat, fever, difficulty breathing).
  • Do not go to work, school or public areas.
  • Avoid visitors in your home.
  • Avoid using public transport or taxis
  • For more information, visit www.nhsinform.scot
  • Click Mandarin language information poster to view this information in Mandarin

If you have been tested for the Corona Virus in the community, and have been advised to isolate within your own home please
read the document linked below for more information:

Local WNCoV patient information sheet v2.docx

Appointment Availability

As there can be some variation in the number of routine GP appointments available to book each day of the week, we would like to advise you on the days you are most likely to be able to book an appointment. We will update this information weekly.

Appointment Availability Week Starting 9th March 2020

As there can be some variation in the number of routine GP appointments available to book each day of the week, we would like to advise you on the days you are most likely to be able to book an appointment. We will update this information weekly.

Monday 9th March : Good availability
Tuesday 10th March : Average availability
Wednesday 11th March : Limited availability
Thursday 12th March : Average availability
Friday 13th March : Good availability

Emergency surgeries run each day for patients with urgent medical problems that cannot wait until the next day


Rowlands Pharmacy - Repeat Prescriptions

Rowlands Pharmacy have been in touch with our practice to explain that they are using offsite dispensing for repeat prescriptions. They have requested that patients order repeat prescriptions seven days before their medication is due to allow time for prescriptions to be delivered back to the shop, so please bear this in mind if you are a Rowlands customer. Rowlands can still dispense acute prescriptions on the day in their shop. If you have any questions, please telephone Rowlands Pharmacy in Bonnyrigg on 0131 663 8353 or Rowlands Pharmacy in Loanhead on 0131 440 0511.

Emailing Prescription Requests to Our Practice

Please can all patients who email prescription requests to our practice check that they are using our current email address, which we have had since 2016 : prescription.s77248@nhslothian.scot.nhs.uk

We have been made aware that some patients may still be using our old email address, which no longer works (prescriptionbonnyrigg.s77248@lothian.scot.nhs.uk)

Emails to the old address were being redirected to our new email address until November this year, but no longer are.

Please update your email address book with prescription.s77248@nhslothian.scot.nhs.uk

Hormone Replacement Therapy National Shortage

If you are requesting a prescription for HRT, please be aware that the UK is currently facing a nationwide supply shortage.

Unfortunately our practice, and your local pharmacies have no control over this problem but we are trying our very best to assist the patients affected.

However you may face a delay in obtaining your prescription, and we appreciate your patience.

In some instances, it may be necessary for you to discuss an alternative treatment with a GP or Advanced Nurse Practitioner (rather than a Practice Nurse) before a prescription can be issued, and you will be advised if this is the case for you.

Child Flu Nasal Vaccinations

We have now received our supply of child flu nasal vaccinations for two to five year olds, who must have turned two by 1st September 2019. Please get in touch with us to book an appointment for your child. You can read more information about the vaccinations on the NHS Inform website.

Flu Vaccination Clinics

All patients over sixty-five and patients with certain chronic diseases such as asthma, diabetes or cardiovascular disease are eligible for flu vaccination, as are patients who have compromised immunity (e.g. chemotherapy patients). It is recommended that all pregnant women are vaccinated. If you are unsure if you are eligible for flu vaccination this year, please ask at the practice

School aged children will be given flu vaccinations at school. If your child misses their vaccination at school then please get in touch with us to arrange it here at the practice.

Children aged two to five will be vaccinated here at the practice  and clinic details will be released in the near future.

New Royal Hospital for Sick Children and Young People opening indefinitely delayed

As has been widely reported, the opening of the new hospital, which was due to open on 9th July 2019, has been indefinitely delayed. You can read the Scottish Government's response : https://news.gov.scot/news/update-on-royal-hospital-for-children-and-young-people

Please continue to use the existing Royal Hospital for Sick Children at Sciennes until further notice. We will update you with any further news as this becomes available.

New Midlothian Transport Guide

Forward Mid, Midlothian's Disability Equality Form, have created a brand new up to date transport guide for travelling from Midlothian. You can download this by clicking here.

Weekly Staff Training - Wednesday 12.30 - 1.30pm

The practice will be closed 12.30 - 1.30pm each Wednesday for staff training.

If you are arriving for a pre-booked appointment during this time, please just take a seat in the waiting room.

If you phone the practice when it is closed for staff training, you will be provided with a number to call if you require emergency GP assistance. For all other calls, please ring back when we re-open at half past one.

Self Check In now available

You may now check into your appointments using our Self Check In machine in the main waiting room. This is an optional service but patients may find it helpful if there is a queue at the reception desk. However in the case of any problems using the Self Check In machine, please let the receptionist know.

Patient Results - Best to Telephone

In our practice, clinicians are able to organise certain tests inhouse - we can check blood results, as well as take sputum, urine or stool samples and swabs when clinically required. The doctors are also able to refer patients to hospital for x-rays, ultrasound scans and MRI scans as required.

The results of the tests that your doctor or nurse have arranged return to the practice and you are able to contact us to find these out. We recommend you telephone the practice for your results rather than ask for them at reception desk. This is because it is more confidential. If you ask for your results at our reception desk, your conversation with the receptionist may be overheard by others. You may ring for your results after 10.00 am each day.

We do understand that sometimes a patient may not be able to telephone the practice, for example if they do not have a telephone or cannot use one, and if this is the case we will always try to maintain confidentiality at our reception desk.

 

 

 

 

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