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Online Services - Prescriptions and Appointments

We are pleased to announce that we are now able to offer a safe and secure online appointment booking service and prescription request service.

You must register to make use of these services, and agree to our terms and conditions. You can download our terms and conditions to register by clicking Terms and Conditions.You can hand your terms and conditions form in and collect your login details from our reception desk. You then activate registration online.


Alternatively you can email your signed terms and conditions to us at prescriptionbonnyrigg.s77248@nhslothian.scot.nhs.uk We will post your login details to you, which you will then use to activate your registration online. We are unable to email your login details to you due to email security issues.


 Once you are fully registered for our online services, you can sign in by clicking www.patientaccess.com.

Prescriptions

Once you are registered you can request repeat prescriptions - the website connects to your record here at the practice, but you cannot request medications that are not on your repeat list.

Once you are fully registered, you can sign into the website by clicking www.patientaccess.com.

Appointments

 On most days a selected number of routine GP telephone appointments will be available to book via our website.

On days with very limited appointment availability or when we do not have sufficient GP partners, we are sorry that we are unable to provide web slots. Locum GPs are not assigned web slots.


 The appointments will be available to book Monday to Friday on an on the day basis and become available from midnight.


 You will be booking a GP telephone appointment, with the understanding that should you need to be seen in person, this will be arranged between you and your doctor.
 

You can choose the doctor you would like to speak to.


 Information you provide with your booking will be passed to the doctor, and you should include the reason why you wish to speak to the doctor, the phone number the doctor should call, and the specific times you are available.


 Although you will be booking a specified time slot on the website, we cannot specify what time the doctor will telephone you.


 When you have booked your appointment, you will receive a message which states "You have successfully booked your appointment with Dr (Name) at (Time) on (Date) and we look forward to seeing you". We apologise that this message is inappropriate, and regret that we cannot amend this setting via patient.co.uk.  As stated above, you will receive a telephone call and should not attend the surgery at the time stated in the message.


 You can cancel online booked appointments via our website.


 The online booking service should not be used for emergencies. Please telephone the practice if you need to speak to a doctor urgently.
 When you are registered, you can sign in via patient.emisaccess.co.uk/account/login



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